Position Summary

This position is responsible for shipping and receiving all outbound and in-bound product into the facility, as well as data entry.

North Star Hardware is a proud RONA dealer and has been serving the Columbia Valley in various capacities since the early 70’s. We are family owned and operated offering qualify products with helpful advice and outstanding friendly service.

We have been a family owned and operated business in this community for the last 45+ years. We could not operate without our amazing staff, excellent management, exceptional customers, and a community that we are proud to call home. Our management team is focused on the basics of exceptional customer service, outstanding products at fair prices, and a commitment to our local community and economy.

We are seeking a full-time Shipping and Receiving within our Invermere store.

Position Summary

This position is responsible for shipping and receiving all outbound and in-bound product into the facility, as well as data entry.

Duties and Responsibilities

• Under the supervision of the Floor manager, the duties and responsibilities of the Shipping and Receiving include, but are not limited to, the following:
• Manage and track all incoming and outgoing shipments;
• Pull stock from tiered shelving to prepare for shipping, including sorting, counting pieces, protecting and securing package content, etc.;
• Prepare waybills and contact couriers services for pick-up;
• Assembly of light hardware components for shipment;
• Deliver or route materials within the office using work devices such as a dolly or wagon;
• Use of work devices such as a tape machine, hand tools and occasionally power tools;
• Order, stock and inventory products as required;
• Ensure that orders and invoices match

Other

Other duties as assigned.

Minimum Requirements

• Forklift and walkie experience;
• Administration experience;
• Flexibility to learn new computer programs;
• Ability to function in a fast-paced environment;
• Capable of accurately updating materials database;
• Must be able to work well with others in a team environment;
• High attention to detail;
• Strong time management skills with the ability to follow instructions and meet tight deadlines.

The position offers a competitive employment package and compensation commensurate with experience in a friendly and collaborative work environment.

Kindly forward your resume and with cover letter via email to bukovnik@northstarhardware.ca

North Star Hardware welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Job Type: Full-Time

Position Summary

The Customer Service Associate will assist customers with product selection, answer basic questions, and suggest various product options that are available. They will be responsible for ensuring prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

Duties and Responsibilities

Under the supervision of the Floor manager, the duties and responsibilities of the Customer Service Associate include, but are not limited to, the following:

• Complete returns for retail customers by providing accurate information for appropriate credit/refund transactions to various departments;
• Perform cycle counts & address any and all inventory discrepancies
• Assist in all areas of the store
• Gain Knowledge of products sold in the store
• Learn all areas of the interior of the store in order to provide an exemplary customer service experience
• Be able to complete sale of appliances and extended warranty
• Complete projects to enhance the customer service experience;
• Coordinate timely and proper returns and exchanges with various internal departments.
• Process replacement orders for warranty issues in a timely manner;
• Examine returned products and restock accordingly;
• Identify, track and report on product issues as they arise;
• Maintain systems and processes related customer service and quality control;
• Provide support for order fulfillment for customers and businesses;
• Review, adjust and approve orders for fulfillment;
• When faced with a customer query, customer service associate should be able to involve the correct parties to find a solution.

Other

• Other duties as assigned.

Minimum Requirements

• At least two (2) years of experience working in customer service in similar industry would be an asset;
• Proven experience delivering results, achieving goals and meeting deadlines;
• Flexible and adaptable;
• Excellent interpersonal, communication and problem-solving skills;
• Excellent proofreading skills;
• Detail orientated with excellent organizational and follow-up skills;
• Responsible and motivated with a can-do attitude.
• Product knowledge

Working Conditions

• Required to work in a busy, open area office which may result in constant interruptions;
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
• Required to meet a number of deadlines which may cause stress.

Kindly forward your resume and with cover letter via email to bukovnik@northstarhardware.ca

Job Type: Full-time

North Star Hardware & Building Supplies ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Salary: $17.00-$20.00 per hour

North Star Hardware & Building Supplies ltd. is a proud RONA dealer and has been serving the Columbia Valley in various capacities since the early 70’s. We are family owned and operated offering qualify products with helpful advice and outstanding friendly service.

We have been a family owned and operated business in this community for the last 45+ years. We could not operate without our amazing staff, excellent management, exceptional customers, and a community that we are proud to call home. Our management team is focused on the basics of exceptional customer service, outstanding products at fair prices, and a commitment to our local community and economy.

We are seeking a full-time Lumber Yard Associate within our Invermere store.

The Lumberyard Associate is responsible for maintaining customer service per company standards, the accurate and efficient loading and unloading of all lumberyard related transactions. Additionally, the Lumberyard Associates are responsible for maintaining the appearance of the yard and racks in an orderly and clean manner. They will consistently demonstrate the highest level of ethical conduct when dealing with customers, team members and management.

Under the supervision of the Lumber Yard Supervisor, the duties and responsibilities of the Lumber Yard Associate include, but are not limited to, the following:

• Acknowledge all customers in the yard;
• Assist customers with loading of lumber and other various building materials;
• Displays good judgment when making decisions and solving problems-always considering what is best for the customer;
• Cooperate with others and work well as part of a team, for example actively participate in meetings, share ideas for improvement with management;
• Restock lumber and building materials as needed, while communicating restock needs with the appropriate person;
• · Share information with others to help all associates learn and develop yard procedures and customer service skills;
• Assist with the unloading of incoming freight;
• Puts others needs and concerns ahead of their own when necessary or appropriate.
• Owns the problem-takes responsibility and action when necessary;
• Displays positive use of body language, verbal, and written communication when talking with customers, team members and management;
• Learn and adhere to all safety rules and regulations when operating saws, forklifts and other equipment; and
• Maintains a safe and clean work environment and demonstrates the upmost in safety around customers and other employees.

Other

• Other duties as assigned.

Minimum Requirements

• Completion of High School Diploma;
• Able to communicate professionally with customers and team members;
• Skilled at providing prompt, friendly and attentive customer service;
• Willing to learn all areas of the yard and help train others;
• Proven track record of being a team player;
• Knowledge and experience operating saws, forklifts, and banders;
• Excellent communication skills, high attention to detail, and ability to multi-task;
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business;
• Forklift experience or willingness to learn; and
• Move and handle various building materials throughout the yard, which entails lifting and perform all functions as set forth.

Working Conditions· Work normal business hours but may be required to do some work in the evenings or outside normal working hours;· Required to work in a busy, open area of which may result in constant interruptions;· Required to work in varying physical conditions outdoors for long durations;· walk and stand for an extended period;· lift 50lbs.;· Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and· Required to meet a number of deadlines which may cause stress.

Job Type: Full-time

Salary: From $17.50 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Position Summary

The Contractor Sales Associate assists the Contractor Sales Manager with all contractor-related sales. They will be a critical part of the Contractor Sales team in helping reach sales quotas and ensuring contractors are satisfied.

Duties and Responsibilities

• Under the supervision of the Floor Manager, the duties and responsibilities of the Contractor Sales Associate include, but are not limited to, the following:
• Resolve issues related to contractor sales;
• Maintain a strong level of knowledge and understanding of the needs of the business (short and long-term objectives and goals) in order to align solutions to meeting these needs;
• Provide support for order fulfillment for contractors;
• Review, adjust and approve orders for fulfillment;
• Assist in developing and implementing new sales initiatives, strategies and programs to increase sales;
• Help ensure the sales team operates in an efficient and profitable manner, ensuring all budgetary guidelines are adhered to;
• Assist in running sales reports and communicate information to senior management;
• Participate in proactive team efforts to achieve departmental and company goals.

Other

• Other duties as assigned.

Working Conditions

• Required to work in a busy, open area which may result in constant interruptions;
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
• Required to meet a number of deadlines which may cause stress.

Job Types: Full-time, Permanent, 8-hour shift

Salary: From $45,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care
• Shift:

Work Location: In person